Coycoe › Coycoe for Repair › Phone repair shop software
Coycoe for Repair · Phone & Electronics
A phone shop lives on speed and proof: IMEI intake in under a minute, condition photos before the device leaves the counter, deposits handled on the ticket — and a status page that answers customers before they call.
The ticket opens with the device's identity — IMEI or serial, model, and the reported fault — captured in under 60 seconds, with a claim check for the customer.
Cracks, bends, and prior damage photographed as part of intake and stored on the ticket. When a customer says “it wasn't like that,” the record — not memory — answers.
Ordering a costly screen or board? Take the deposit right on the ticket, apply partial and split payments as the job moves, and refund through the same record if plans change — all via your own Stripe.
Every device goes onto one bench board with aging warnings, so the phone that's been waiting on a part for six days is visible before the customer asks about it. Parts are reserved to the ticket — vendors, purchase orders, receiving, and barcode labels keep the right screen attached to the right job.
Estimates go out as a link the customer approves from their own phone, so the approval is settled before the part is ordered. And because warranty and RMA work ties back to the device's history, a phone that comes back shows its prior repairs the moment you pull it up by IMEI.
Customers follow their repair on a live status page, with automatic notifications as it moves — checked in, in progress, ready. The “is it ready yet?” calls are the ones that quietly disappear.
Finished devices start a storage-days clock at pickup time, with reminders as it runs — and an abandoned-device flow for the phones nobody comes back for. A review request goes out at pickup, while the fix is fresh.
Coycoe for Repair runs your shop — tickets, parts, payments, and follow-up. What it doesn't do is carrier work: no carrier activations and no carrier-account tooling. That's your carrier relationship, and we won't pretend a repair system replaces it. Everything on your side of the counter, we cover.
$79/mo flat per location — no per-seat or per-ticket fees, every feature included, and payments through your own Stripe with no percentage taken by Coycoe, ever. Switching in from RepairShopr, RepairDesk, or Square starts with a dry-run import and a 14-day rollback; see the Switch Kit or the full Coycoe for Repair overview.
Coycoe for Repair is in final testing and launches soon. Questions, or want first word when it opens? Email coe@coycoe.com.
Email coe@coycoe.com